Ordering

All products on kevinleonel.com are available for order and pre-order. Occasionally, products are oversold. In this event, orders are fulfilled in the order they are received. Items in your shopping cart are not reserved. Processed orders are subject to payment acceptance and availability.

kevinleonel.com may require additional personal information in order to verify identity. In the event that additional information is required, we will make multiple attempts to contact you. We will attempt e-mail contact, and await a response within 48 hours. The order is subject to cancellation if there is no response from the customer within 48 hours.

Shipping

All U.S. orders are shipped via FedEx and all international orders are shipped via Fedex or DHL.

The tracking number will be sent to the same email that you provided at checkout.

All packages are processed for shipping within 3-5 business days from confirmation of payment unless stated otherwise in the description (preorders might take longer).

Estimated delivery is to be used as a guide only. Delays are not the responsibility of kevinleonel.com. We do not ship to P.O. Boxes. All separate orders must be shipped individually and cannot be combined, even if the purchaser has made both orders.

Return & Exchange

Please note we only issue refunds in store credit.

Items that are discounted and/or labeled as sales items are not refundable or exchangeable.

Please visit our FAQs page for more information.

Disclaimer

kevinleonel.com is not responsible for service or repairs to any equipment in use or connection of kevinleonel.com

International Duty & Fees

Below statements only apply to international orders Outside of USA:

We recognize that customs and duty fees are considered a governmental matter. We cannot declare the value of a package as anything other than its retail value and we cannot legally mark your order as a gift. Additionally, we are not responsible for any additional customs and duty charges incurred for international order.